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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Take and process orders
   • Taken and process orders promptly and accurately
   • Check product and brand preferences in a courteous manner
   • Give customers advice on product selection
   • Maintain a helpful and attentive approach to customers
2. Handle payment and carry out cash control procedures
   • Receive and accurately check cash for float
   • Open and close cash register using manufacturer specifications
   • Use cash register according to standard enterprise procedures
   • Issue receipts according to standard enterprise procedures
   • Deal with customer queries to their satisfaction
   • Carry out reconciliation of takings accurately and report errors to supervisor
3. Prepare product displays
   • Display products attractively and practically, using manufacturer's and enterprise's recommended carton display techniques
   • Group products logically for displays
   • Display products appropriately according with temperature controls
4. Advise customers and promote products
   • Promote house specials and create and utilise sales opportunities
   • Acknowledge customers promptly
   • Make recommendations to customers and assist with purchases in a courteous manner

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role This includes knowledge of OHS work practices relevant to the specific workplace and according to relevant stateterritorynational legislation Safe food handling practices

Essential skills It is critical that the candidate demonstrate the ability to Process order efficiently and correctly Accurately manage cash transactions Display products effectively Maintain and increase customer base In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role This includes the ability to Apply problem solving skills the ability to use available resources and prioritise workload Demonstrate basic interpersonal skills to assist development of effective customer relationships Demonstrate basic selling and cash handling skills Use literacy numeracy and oral communication skills required to fulfil the position in a safe manner as specified by the health care facility

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of workplace situations
Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Where for reasons of safety access to equipment and resources and space assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible Resources essential for assessment include Relevant policies and procedures manuals Organisation charts Floor plans Instructions for the use of equipment Specific instructions for staff
Method of assessment	Observation in the work place if possible Written assignmentsprojects Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice Questioning Role play simulation
Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Cash register operations may be either manual or electronic and may include:	Enterprise procedures for cash register operations ie cash handling, credit card and/or EFTPOS procedures
Receipts may include:	Cash register printed statement Hand written note Credit card duplicate copy EFTPOS statement
Products may include:	Fresh food items Pre-packed food items Beverages

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